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Introducing the MyDecisive SmartHub

The Autonomous Telemetry Hub for Decisive Operations

Why observe when you can act — in real-time — to address the needs of your users, your teams, and your budgets?

In the age of OpenTelemetry and AIOps, the biggest cost isn't data ingestion — it's operational indecision. The MyDecisive SmartHub is a cloud-native platform that closes the critical control gap in your observability stack. It runs anywhere you use OpenTelemetry, Kubernetes, and Prometheus, giving you complete, real-time control over your telemetry data and operational outcomes.

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Key capabilities of the SmartHub

Built on 100% open-source, the SmartHub provides the massive scale and runtime control needed to automate your most complex runbooks. By analyzing telemetry and executing decisions on the wire, we eliminate manual triage and decode binary streams instantly. Stop just observing and start deciding—save costs through real-time, informed automation.

The SmartHub delivers essential, interconnected capabilities and removes the need to manually decode complex binary data streams, delivering:

Built on Kubernetes and leveraging Karpenter for dynamic auto-scaling, the SmartHub effortlessly manages the massive, fluctuating data volumes required for modern observability. Scale data without vendor lock-in and risk. We let you manage the volume, not the vendor's price list.

Decisive Value: We manage petabytes of OTel data so your teams can focus on action, not infrastructure cost or scaling headaches.

SmartHub provides instant, granular control over live data streams and application settings. This empowers development and Ops teams to instantly modify application behavior, eliminating disruptive restarts and config drifts. Now get actionable insights while reducing complexity and improving tool performance.

Decisive Value: Instantly implement runtime controls like dynamic sampling, PII redaction, and logging level adjustments at the edge, ensuring compliance and cost optimization in milliseconds.

Centralize and simplify complex, stateful runbook logic into a powerful, maintainable, and easy-to-use solution. The engine ensures production systems are proactively responsive and pre-built automation workflows get you up and running fast.

Decisive Value: Turn fragile, tribal runbook knowledge into a single automation engine that cuts incident time, eliminates manual msis.

IFTTT Platform: Automated Runbooks

We call this powerful capability our "If This Then That" (IFTTT) approach. Our users leverage IFTTT on the MyDecisive SmartHub to save millions of dollars per year and drive the Mean Time to Recovery (MTTR) to as close to zero as possible.

Scenario / "IF This..." (Trigger)"...THEN That" (Action)Benefit

IF a customer-facing service's P95 latency exceeds 500ms for 3 consecutive minutes (Stateful Alert).

THEN increase the horizontal pod autoscaler (HPA) limits for the associated deployment by 2 pods and notify the on-call engineer via Slack only if latency persists for an additional 5 minutes.

Proactive Remediation: Fix performance issues before they become critical and reduce unnecessary alerts.

IF a non-critical backend log line contains PII (e.g., an unredacted email address or other identifiable data).

THEN redact the PII field in-stream and route the log line to a low-cost S3 bucket for compliance retention. Do not send log data back to the SaaS vendor.

Cost & Compliance: Enforce data privacy policies and save costs of vendor ingest on non-actionable, sensitive data.

IF trace sampling rules indicate a trace is low-value and a request originates from an internal staging IP address (Low Signal).

THEN dynamically reduce the sampling rate for that specific service to 1% for 15 minutes and route the trace to a separate, non-indexed observability backend.

Cost Optimization: Automatically reduce vendor ingestion volume during high-traffic, low-value internal testing periods.

IF the rate of 404 errors for a specific API endpoint drops to zero following a new code deployment.

THEN send a green-check signal to the CI/CD pipeline, mark the associated runbook task as complete, and automatically silence baseline 404 alerts on the service for 30 minutes.

MTTR Reduction: Confirm successful remediation instantly and stop alert noise immediately after a fix is deployed.

Kill the Risk In-Flight: Automate PII Redaction on Your OTel Stream.

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